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FREE SHIPPING NATIONWIDE AND AVAILABLE COD OPTION

TOP FAQS


1. How to process installment?

We don’t support installment as of now. the only payment option is COD(Cash on Delivery)

2. Is there warranty? Even without official receipt?

"We got you covered vivo fam! We have 1 year warranty to all our phones. Keep your waybill (white sticker with barcode) and order details here in Lazada as a proof of purchase and all vivo phones have their e-warranty cards thru the Support tab in the vivo.com app, aside from that there's also a warranty documentation inside the box. You may any to our service centers to claim your warranty ;)

You may also check the nearest service center here:
https://www.vivo.com/ph/support/serviceCenter

1 year warranty without physical damage or liquid damage for phone and 6mos warranty for charger and earphone without damages po and service is free!

3. How long will the delivery take? 

vivo makes every possible effort to deliver within 1-2 business days for Metro Manila and 3-5 business days for outside Metro Manila orders. However, due to the community quarantine, our delivery operations is challenged by road closures and restrictions. Rest assured, we endeavor to deliver our products to you within 3-5 business days for Metro Manila and 5-10 business days for outside Metro Manila orders.

4. Where is my order? 

We highly recommend that you track your order using the website so you can see the tracking number or check email updates from us.

5. How to cancel order?

You can text us or email us or cancal from your order details page. If we already shipped out the item, you can juse reject to receive the item and it will be returned to us. 

6. Is this legit? Original? Brand new?

This is the official vivo website it is rest assured that we sell 100% authentic brand new Vivo products :)

7. Any discounts, vouchers, or freebies? If none

Stay updated with our latest releases, discounts and offers by checking out and following our facebook page https://www.facebook.com/vivoPhilippines

8. Any discount for bulk orders?

Please be informed for the wholesale Inquiry, kindly coordinate with our Head Office contact number (+632)n8687-0111.